How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What payment options are available?

We accept at the moment only bank transfers.

Will I receive an invoice with my order?

Yes. Each shipment includes a detailed invoice and batch reference number for traceability.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

Orders can only be cancelled before payment has been processed.Once payment is received and the order is prepared for shipment, cancellation is no longer possible. See detailed policy here.

What does Research Use Only (RUO) mean?

RUO indicates that the material is intended solely for scientific and laboratory research purposes. It is not designed, marketed, or approved for human or veterinary use.

How should peptides be stored?

Keep sealed vials in a cool, dry, and dark environment. For long-term storage, refrigeration is recommended to preserve structural stability.

Are shipments temperature protected?

Yes. All products are packaged to minimize temperature and light exposure during transit.

What solutions are suitable for peptide reconstitution?

Common laboratory diluents include HBS (Histidine Buffered Saline), PBS (Phosphate Buffered Saline), or Bacteriostatic Water, depending on protocol requirements.

Does PeptideRegenesis offer reconstitution assistance?

Yes. Our Concierge Reconstitution service provides professional preparation for research applications.

How can I contact support?

Our support team is available 24/7 via email for all research-related inquiries.

How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What payment options are available?

We accept at the moment only bank transfers.

Will I receive an invoice with my order?

Yes. Each shipment includes a detailed invoice and batch reference number for traceability.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

Orders can only be cancelled before payment has been processed.Once payment is received and the order is prepared for shipment, cancellation is no longer possible. See detailed policy here.

What does Research Use Only (RUO) mean?

RUO indicates that the material is intended solely for scientific and laboratory research purposes. It is not designed, marketed, or approved for human or veterinary use.

How should peptides be stored?

Keep sealed vials in a cool, dry, and dark environment. For long-term storage, refrigeration is recommended to preserve structural stability.

Are shipments temperature protected?

Yes. All products are packaged to minimize temperature and light exposure during transit.

What solutions are suitable for peptide reconstitution?

Common laboratory diluents include HBS (Histidine Buffered Saline), PBS (Phosphate Buffered Saline), or Bacteriostatic Water, depending on protocol requirements.

Does PeptideRegenesis offer reconstitution assistance?

Yes. Our Concierge Reconstitution service provides professional preparation for research applications.

How can I contact support?

Our support team is available 24/7 via email for all research-related inquiries.

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